Field Service Technician

Provide COMPUTER/NETWORK support in a small office environment. The ideal candidate will have 2-5 years experience in IT support/customer service working with a variety of technologies and network environments. Windows NT/2000/XP, MS Office, TCP/IP, internet communication and Active Directory experience highly desirable. A+/Network+ certification preferred. Must have a well maintained vehicle to visit multiple customer sites on a daily basis. Must possess excellent customer service skills!

The technician will respond to telephone calls, email and personnel requests for technical support. Document, track and monitor the problem to ensure a timely resolution. Relies on instructions and pre-established guidelines to perform the functions of the job, while helping to define their environment with documentation of procedure and suggest policies. Works under immediate supervision reporting to a supervisor.

Provides customer assistance with routine maintenance and problems such as software, hardware and network operations. Responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation, and resolution steps within their day-to-day functions. While the technician will be able to resolve less complex problems immediately, a senior level technician or supervisor will be available for assistance.

This position will occasionally require completion of tasks which are not necessarily indicated in the normal day-to-day job function. We are looking for people that will do whatever it takes to resolve customer issues which will ensure the success of our company.

Inside Sales

eFusion is currently looking for a commission only technology inside sales rep with 3+ years of experience. Candidate will work on high-level Inside Sales/Lead Generation campaigns, leading to full-time outside sales positions. Candidate may also have the opportunity to work from a virtual home office.

We offer the flexibility to work on multiple sales campaigns, for a variety of technical products & services. Past sales experience with IBM, Sun, Microsoft, or Oracle products/services is a huge plus.

Job Responsibilities

• Heavy outbound cold calling to prospective clients in order to generate interest, develop leads, qualify prospects, set sales meetings and provide market feedback
• Provide regular updates on call status, leads generated, number of appointments set, etc.

Requirements

• 3-10 years technology sales experience. Experience with IBM, Sun, Microsoft, Oracle or products/services is a plus
• Aggressive cold calling with the ability to conduct numerous outbound phone calls per day
• Excellent communication, time management and phone prospecting skills
• Ability to handle initial objections and prospect for additional opportunities
• Reliable, self-motivated and the ability to work unsupervised